Live Coaching Chat

Live Chat allows you to message a Brain in Hand coach directly through the app.

Live Chat provides focused coaching support to help you work through a situation, challenge, or opportunity and identify practical next steps.

Whether you're feeling stuck, overwhelmed, uncertain, or simply need support to move forward, a coach can help you explore options, build confidence, and develop a practical way forward.

What can Live Chat help with?

Live Chat can help you:

• Talk through a challenge you're facing
• Explore options and possible solutions
• Break tasks into manageable actions
• Build confidence in making decisions
• Stay focused on your goals
• Make the most of Brain in Hand tools and resources
• Access other Brain in Hand support, including coaching sessions and the Response Service

What should I expect?

A typical Live Chat conversation may include:

• Exploring what is happening for you
• Identifying what feels most important right now
• Reflecting on possible options
• Agreeing a manageable next step
• Signposting to relevant support or resources

If a topic would benefit from more time and space, your coach may suggest booking a coaching session.

Availability

Live Chat is currently being introduced as part of a phased rollout and will become available to more Brain in Hand users throughout June and July.

If Live Chat is available to you, you'll see a Chat option in the Brain in Hand app menu bar

If you can't currently see Live Chat in your app, don't worry – access is being introduced gradually and will continue to be rolled out over the coming weeks.

Response times

During supported hours, we aim to respond within 30 minutes. Often, responses may be quicker, but response times can vary depending on demand and coach availability.

You can send messages outside supported hours, and we'll reply when the service is next available.

Need technical support?

If you're experiencing technical issues with the Brain in Hand app, need help accessing your account, or have questions about billing, please contact our Support Team:

support@braininhand.co.uk

Need urgent help?

Live Chat is not an emergency service.

If you or someone else is at immediate risk of harm, call 999 immediately.

If you need urgent mental health support, contact NHS 111 and select the mental health option, available 24 hours a day.

You can also access the Brain in Hand Response Service for additional in the moment support.