We're bringing Activities, Unplanned and Problems together in Solutions

Over the coming months, we're bringing a few tools together into Solutions, one place for the things that help you. You might know these as Activities, Unplanned or Problems.

In short:

• There's nothing you need to do right now.
• Activities, Unplanned and Problems are coming together under Solutions.
• Your saved items won't move across automatically. To keep anything, you'll move it into Solutions, and we'll provide tools to help.
• We'll give plenty of notice and remind you before each step.

Today, Activities, Unplanned and Problems live in different places.

We're bringing them together in Solutions.

Why we're making this change

Activities, Unplanned and Problems have grown separately over time. Bringing them together in Solutions makes it easier to:

• find what helps when you need it
• reuse the same solution in different situations
• keep everything in one place

It also lets us improve one experience, so new features arrive sooner.

What's changing, and when

From early July

You won't be able to create new Activities, Problems, or any new content in Unplanned. You can still use and edit everything you've saved. You'll also be able to export your things.

From early August

Activities, Unplanned and Problems will no longer be available in the app. Solutions becomes the main home for short, actionable items designed to help you. Your saved items won't move across automatically. If you'd like to keep anything, move it into Solutions. Tools will be there to help, and we'll show you reminders and guidance throughout this change.

What happens to content you've saved

Items you've saved under Activities, Unplanned and Problems won't move into Solutions automatically. You decide what to keep and how to organise it.

• Until early August, everything works as normal.
• To keep your items, move them into Solutions or export them. Tools will be available to help, and these stay available through the web app for a period after early August.
• Nothing is deleted straight away. We keep your information for a period afterwards, in line with our data retention policy, and we'll give you notice before anything is removed for good.

Getting help

Change can feel unsettling, so support is available throughout:

• step-by-step guidance here in the help centre
• tools to move your things into Solutions
• an option to export anything you'd like to keep

You can also book time with a coach to talk through the changes and explore Solutions together.

What happens next

We'll keep you updated and remind you before each step. The aim is a gradual, well-supported move to one simpler place for your solutions.